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Headphones work, but speakers stay on when they're plugged in.

Headphones work, but speakers stay on when they're plugged in.
Expert:
Robert Paradis
Session Date:
Product:
General
Problem details:
Sound seems to work fine, but when plugging headphones into the headphone jack, the internal speakers do not turn off.
Solution details:
Reinstalled audio drivers and software, tried every version with same outcome. Advised user that it seemed to be a hardware failure in the headphone jack itself.
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