Choose
and purchase a service.

Relax
as our ConnectPro Expert provides the service.

Done!
Rate your experience.

Micky Lu

offline
offline
This expert has been certified by SupportSpace to provide support
Micky Lu
Canada, Ontario
Customer Ratings:
View all
356 Cases 
99% 1%
Tell your friends about this expert:
We never sell or release any email addresses entered into our invitation system.
A working computer is a good computer. Bring the best treatment to your computer is just a click away.
Products
Computer Repair, Windows, Mac OSX, Adware Removals, Java, Computer Setup, Outlook 2010, Virus Protection & Spyware Removal, iTunes
Certifications
A+ Service Technician Certification (COMPTIA)
Show text
Languages
English, Chinese
Show text
Services I Support
Total Protection Plan - New Setup

Total Protection Plan - New Setup

Your Total Protection Plan includes a Standard System Setup with Security and Performance enhancements installed by our Online Support Team.
Get live support now
Price: $0.00
Total Protection Plan - Service

Total Protection Plan - Service

Our ConnectPro Online Support Team can help you maximize the benefits of your Total Protection Plan.
Get live support now
Price: $0.00
ConnectPro 12 Months Support

ConnectPro 12 Months Support

This service provides 12 months of diagnostics support for your computer.
Get live support now
Price: $99.99 annually
PC Setup and Personalization with Antivirus install

PC Setup and Personalization with Antivirus install

We'll ensure your PC is set up and tailored to your needs and install your antivirus software.
Get live support now
Price: $99.99
ConnectPro 12 Months Tablet Support

ConnectPro 12 Months Tablet Support

Give yourself peace of mind for the next year with your tablet
Get live support now
Price: $99.99 annually
Email Setup

Email Setup

We'll help you get your email account setup.
Get live support now
Price: $49.99
Apple Setup and Personalization

Apple Setup and Personalization

We'll ensure your iMac or Macbook is setup and tailored to fit your needs
Get live support now
Price: $49.99
Backup, Restore and Setup

Backup, Restore and Setup

Want to start fresh with your Windows PC but save your important files? We'll back up your PC, restore it to factory settings, then setup and configure Windows the way that you want.
Get live support now
Price: $179.99
Parental Control Setup and Customization

Parental Control Setup and Customization

Want to make sure your children are safe on the internet? We'll customize your settings and their access to ensure safe access to the internet.
Get live support now
Price: $49.99
Peripheral Install

Peripheral Install

Need your device setup and functioning properly? We'll install the latest software for it and confirm it's working for you.
Get live support now
Price: $49.99
Apple Training 60 Minutes

Apple Training 60 Minutes

Learn the essential features of the Mac OS X operating system and what it can do for you.
Get live support now
Price: $79.99
Apple Training 30 Minutes

Apple Training 30 Minutes

Learn the essential features of the Mac OS X operating system and what it can do for you.
Get live support now
Price: $49.99
iPod and MP3 Setup and Training

iPod and MP3 Setup and Training

Get your portable music device working the way you want it. We'll show you how to transfer your music and videos.
Get live support now
Price: $49.99
Windows 7 Upgrade Advisor

Windows 7 Upgrade Advisor

Is your computer ready for Windows 7? We'll check and recommend what you need for a smooth upgrade. 
Get live support now
Price: $19.99
Windows Training 30 minutes

Windows Training 30 minutes

Learn the essential features of Windows 7 and find out what it can do for you
Get live support now
Price: $49.99
Windows Training 60 minutes

Windows Training 60 minutes

Learn the essential features of Windows 7 and find out what it can do for you
Get live support now
Price: $79.99
PC Setup & Personalization

PC Setup & Personalization

We'll ensure your PC is set up and tailored to your needs.
Get live support now
Price: $79.99
Photo Fun

Photo Fun

We'll show you how to edit digital photos, set up online photo albums, and create a video from your photos.
Get live support now
Price: $79.99
Digital Video Camera Set Up / Training

Digital Video Camera Set Up / Training

Find out how to transfer your videos to your computer, burn them onto DVDs, and upload them to YouTube.
Get live support now
Price: $79.99
Virus & Spyware Removal (OS Service)

Virus & Spyware Removal (OS Service)

Is your computer infected with a virus or spyware? We'll find out what's wrong and fix it.
Get live support now
Price: $149.99
Printer Help

Printer Help

Are you experiencing printer issues, or do you have a new printer? We'll get it working properly.
Get live support now
Price: $49.99
Microsoft Office Troubleshooting

Microsoft Office Troubleshooting

Is your MS Office not working right? We'll fix it and set it up the way you want it.
Get live support now
Price: $69.99
Privacy & Security Check

Privacy & Security Check

We'll check the security of your existing computer and wireless network and make sure it's secure.
Get live support now
Price: $79.99
Email Troubleshooting

Email Troubleshooting

Having a problem with your email? We'll fix it.
Get live support now
Price: $69.99
Data BackUp

Data BackUp

We'll set up a backup system for your important files and show you how to access them.
Get live support now
Price: $79.99
Tweak & Tune-up!

Tweak & Tune-up!

Is your PC running slower than it used to? We'll speed it up.
Get live support now
Price: $49.99
Software Install and Setup

Software Install and Setup

Get that important piece of software up and running on your PC.
Get live support now
Price: $49.99
Wireless Network Set Up

Wireless Network Set Up

Enjoy the freedom and convenience of a wireless network in your home.
Get live support now
Price: $79.99
Diagnostics

Diagnostics

We'll figure out the problem and fix it quickly, or recommend the solution you need.
Get live support now
Price: $59.99
05/18/2012 | All in One Printer
it was so nice to have someone to talk both on the phone and the computer to fix this problem. i am very happy that i have this service. thanks again. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/18/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/18/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/14/2012 | Email and Internet
I did not feel rushed, Mickey was very patient with me, he answered my several questions and fixed my problem. Many thanks to Mickey Lu 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/14/2012 | All in One Printer
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/13/2012 | General
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/13/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/13/2012 | Software
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/12/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/11/2012 | PC Tuneup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/11/2012 | Computer Setup
This technician has the patience of a saint, was an expert and very professional and what he does. His knowledge , patience , expertice, and help was unbelievable and I am amazed there are people like him in this world.  My apprection and gratitude. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/08/2012 | Email and Internet
I like Micky's style. He does not patronize but answers politely and helpfully and respectfully.
I have had him help me once before and this is the second time and I will continue to call on him. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/07/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/07/2012 | Data
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/06/2012 | Antivirus et anti-logiciels espions
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/06/2012 | Microsoft Office
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/06/2012 | General Technical Support
Absolutely.......Micky is absolutely wonderful and is helping me tremendously. What a wonderful service and Micky is more than helpful. outstanding indeed. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/05/2012 | New Setups
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/04/2012 | PC Tuneup
quick and knowledgeable 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/02/2012 | PC Tuneup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/01/2012 | Computer Setup
We are glad we finally smartened up and hooked up with connect pro - for seniors like us, it is much easier than being on the phone with techs.

thank you. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
05/01/2012 | PC Tuneup
I would highly recommend Micky Lu.  Not only did he perform the required tasks, he went above and beyond with my "endless" questions at the end.  I would rate Micky Lu a 10 out of 10 :)))) 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/30/2012 | All in One Printer
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/30/2012 | CD Player and Recorder
very fast, smart and concise answers, fixed my issues i was having. Big thank you Daniel 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/30/2012 | All in One Printer
Thanks very much Micky!  Cheers! 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/30/2012 | Email and Internet
Problem was quickly ressolved....once I realized that I could go into my computer to find the file that was causing the problem.  Many thanks!!! 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/29/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/28/2012 | All in One Printer
excellent job 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/28/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/27/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/27/2012 | PC Tuneup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/27/2012 | General
The session went well.  It was fast and efficient.  Micky Lu was great. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/24/2012 | New Setups
Fantastic help! 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/23/2012 | General
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/23/2012 | New Setups
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/23/2012 | New Setups
I will be looking for Micky next time I have a problem He jumped right in took over and in no time GREAT JOB MICKY LU 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/23/2012 | All in One Printer
If i could rate everything 6 i would 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/22/2012 | New Setups
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/22/2012 | Computer Setup
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/21/2012 | Software
He has answer my questions  very well 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/20/2012 | New Setups
Regardless of any difficulties that occured Micky was able to solve them with great  patience,determination and professionalism. He was great!! 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/20/2012 | New Setups
Thanks so much! Pleasure working with you :) 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/17/2012 | Email and Internet
My problems have, hopefully, been resolved in an appropriate way. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/17/2012 | Data
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/16/2012 | Scanners
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/16/2012 | All in One Printer
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/16/2012 | New Setups
He was great, efficient , prompt and friendly 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/15/2012 | New Setups
thank you 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/15/2012 | All in One Printer
Micky was very patient.  I will have more questions in coming weeks about understanding the overall workings of the computer as to what I should be doing to keep it in good condition. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
04/15/2012 | Peripherals Install
Unfortunately I ran out of time before problem was resolved 
Efficient:
Friendly:
Communicative:
Knowledgeable:
Click for more

Read Other Problems and Solutions

wireless printer does not print

May 18, 2012
wireless printer does not print

TPP SETUP

May 18, 2012
TPP SETUP

TPP SETUP

May 18, 2012
TPP SETUP

CHrome error

May 14, 2012
Random DNS error

Contact list

May 14, 2012
Contact list missing from outlook and blackberry after failed sync

Wireless printer

May 14, 2012
wireless printer will not print

TPP SETUP

May 13, 2012
TPP SETUP

TPP SETUP

May 13, 2012
TPP SETUP

TPP SETUP

May 13, 2012
TPP SETUP

Software not running

May 13, 2012
Software not running