How does Online Support work?

1. Visit support.connectpro.ca to pick your service or chat online with a ConnectPro Expert who will help you figure out which remote service is right for you.
2. That same ConnectPro Expert will walk you through what the service includes and ask if you want to purchase it.
3. The ConnectPro Expert will then take control of your computer. You can sit back and watch as the service is performed or feel free to walk away and do other tasks. If you have any questions, the Expert will remain available via online chat.
4. At the end of your service an Expert will review the procedure they performed and then disconnect from your computer.
5. Once the session is complete, you will be asked to provide a score and give feedback regarding your experience.

5 Reasons to use Online Support:

1. Safe and secure - When you are connected to a ConnectPro Expert the session is protected by an encrypted 128-bit connection and you can watch everything the Expert is doing on your screen at home.
2. Reviews and ratings - See what other customers are saying before you choose a specific ConnectPro Expert.
3. Convenient - There's no need to leave your home to get help for most technology problems. Help through your high speed Internet connection is just a click away, 24/7.
4. Choose Your Agent - Want to use the same ConnectPro Expert again? No problem. ConnectPro Online Support allows you to connect with the same person if they are available. If they are away, you have the option to leave a message and they will get back to you.
5. Service Guarantee - ConnectPro guarantees our Online Support services for 30 days. If there is a problem with the service we provided, we will work to remedy your problem quickly and at no additional cost if notified within that 30-day period.